FAQs

1. When will my order ship?
We process and ship all orders within 24 to 48 hours. You’ll receive a tracking number once your order is shipped.

2. How long will it take to receive my order?
Typical delivery takes 3 to 5 business days, depending on your location. Delays may occur due to customs or postal services.

3. Do you offer order tracking?
Yes, all orders include a tracking number so you can follow your package every step of the way.

4. What is your return policy?
We offer hassle-free returns and exchanges. If you’re not satisfied, contact us within 30 days of delivery to initiate the process.

5. Is my payment information secure?
Absolutely! We use trusted and encrypted payment methods to ensure your information stays safe.

6. How do I contact customer support?
You can reach us anytime through our Contact Us page or by email. We’re here to help with any questions or concerns.

7. Do you ship internationally?
Yes, we offer international shipping! Delivery times and shipping costs vary by location.

8. Can I change or cancel my order?
If your order hasn’t been shipped, contact us as soon as possible, and we’ll do our best to assist you.

9. What types of jewelry do you offer?
Our collection includes handcrafted bracelets and necklaces, featuring vibrant stones and elegant designs.

10. Are your products hypoallergenic?
Yes, we ensure our jewelry is crafted with high-quality materials to be safe and comfortable for most skin types.